Shipping, Returns & Refund Policy

 

Last Updated: September 10, 2026

 

At RuntPup, our products are made to order. Each item is produced specifically when you place your order, which helps us avoid unnecessary inventory and lets us offer a wide range of designs and products.

 

Because every order goes through production before it ships, please mindfully review your order below before placing one for correct size, color, and/or design chosen.

 

Shipping

 

Production Time

 

• Most orders require 3–7 business days for production before they ship.
• During holidays, sales, or periods of unusually high order volume, production may take a little longer.

 

Shipping Time

 

After production is complete, estimated shipping times are:

 

• United States: 5–10 business days

• International orders: 10–20 business days

   

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the carrier, destination, weather, customs processing, and other factors outside our control.

 

Once your order ships, you will receive tracking information as soon as it becomes available.

 

Shipping Costs

 

• Shipping costs are calculated at checkout based on the items in your order, destination, and available shipping options.

• From time to time, RuntPup may offer free-shipping promotions on selected products or orders.

   

Incorrect Shipping Addresses

 

• Please carefully review your shipping address before completing your order.
• If an incorrect address is provided, we may not be able to change or reroute the order once it has entered production or shipped. RuntPup is not responsible for orders delivered to an incorrect address provided by the customer.
• If you notice an address error immediately after placing your order, please contact me immediately with the corrected address. I will do my best to make that correction before production begins.

 

Lost or Delayed Packages

 

• If your package appears to be delayed or tracking has stopped updating, please contact me so I can help investigate the matter.

• As a general guideline, please contact me if tracking has shown no movement for approximately:
   

  - 10 business days for U.S. orders

  - 20 business days for international orders

   

• Shipping delays can occur for reasons outside of my control, particularly during holidays and international customs processing.

 

Returns & Exchanges

 

Because RuntPup products are made to order, we cannot accept returns or exchanges for:

 

• choosing the wrong size
• choosing the wrong color
• changing your mind
• ordering the wrong product

 

1. Please review product descriptions, sizing information, colors, and design details carefully before placing your order.
2. If you're unsure about sizing, we recommend checking the size chart provided on the product page before ordering or messaging me for detailed guidance.

 

Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or different from what you ordered, please contact me and upload a photo of the item you received. I want to make it right for you.

 

Please email within 7 days of delivery and include:

 

1. Your order number
2. A description of the problem
3. Clear photographs showing the item and the issue
4. A photograph of the packaging, if the item was damaged during shipping

 

• Once I review the issue, we will determine the appropriate resolution, which may include a replacement or refund.
• Please do not return an item unless we have asked you to do so.

 

Refunds

 

1. When a refund is approved, it will be issued to the original payment method used for the purchase.
2. Once processed, please allow 3–5 business days for the refund to appear on your statement. This is dependant on your payment provider or financial institution of which I have no control.

 

Exchanges

 

1. RuntPup does not offer direct exchanges because our products are made to order.
2. If an item is defective, damaged, or incorrect, please contact me so we can determine the best resolution.
   
    

Digital Products (PNGs, Clipart)

 

Due to the nature of digital products, I can neither offer refunds nor exchanges once the item has been delivered. This is a universal practice. If you believe the item is not up to standards or is not as advertised, please contact me for a resolution. 

 

Contact Us

 

If you have questions about an order, shipping, returns, or refunds, please contact me at:

• RuntPup

  Email: runtpupdesign@gmail.com